Employment Law and the “Gig Economy”

There’s been lots of talk recently about the so-called “gig economy” – the situation where individuals work as and when for companies based on their availability and on demand from the company, without any of the security or protection of being an employee. It’s led to a call from many that there should be a “third” status of worker – someone who is neither a traditional employee nor self-employed. In the UK matters have been considered by the Government’s Office of Tax Simplification  and in the US there have been several articles on the subject following court cases featuring Uber, the “disruptive” taxi firm. (As an aside, here’s why I don’t think Uber are as radical as they seem)

But do we need to add in a new legal definition of worker? I remain unconvinced, for the following reasons

  • Despite the changes in the economy, it’s still clear in the overwhelming majority of cases whether an individual is an employee or self-employed. And the existing “tests” to determine employment status are capable of reflecting a wide range of relationships and working practices
  • No-one seems very clear on what this “third status” would be – how exactly would it differ from being an employee or being self-employed?
  • The “gig economy” has worked well for decades in industries as diverse as construction, hair dressing and graphic design without the need for additional legislation.
  • As the debate about zero hours contracts has shown, trying to legislate to control employment relationships creates as many problems as it allegedly solves.
  • Is the “gig economy” here to stay? In other words, is it a fundamental change to the world of work or just a reaction to the economic issues of the last 10 years? After all, as any current or recent CIPD student could tell you, the Flexible Firm Model has been around for well over 30 years.

Successful people management is all about recognising that there is little that is black and white, we are always dealing with shades of grey (many more than 50!!). Until we know what the problem actually is (and indeed if there really is one) legislation is unlikely to be the solution.

Swallows and Amazons

You may have missed it, but the New York Times published an “exposé” of the culture and working practices at online retailer Amazon at the weekend. If you did miss it, then you can find it here. It’s caused quite a furore, with lots of condemnation of Amazon, and company founder and CEO Jeff Bezos having to issue a formal statement in response.

I don’t know anything at all about Amazon’s working conditions and culture. However I can spot emotively manipulative journalism when I see it, and the fact it’s in what is apparently America’s “newspaper of record” doesn’t make it any more palatable.

Let’s leave aside all the “they texted me on Thanksgiving Day” “I saw grown men cry daily*” “I was criticised for having poor wi-fi on holiday” stuff which may be true incidents but are simply anecdotal evidence (*As an aside, presumably women crying at work every day would not be worth reporting since, as we all know, they are over-emotional little creatures). Let’s look instead at the managerial and HR practices that are criticised.

  1. They have leadership values and (shock, horror) actually use them in management and recruitment, rather than leave them as nice words stuck behind a reception desk, where of course they should be.
  2. They encourage feedback from all sections of the workforce on performance. Other companies call this 360 degree appraisal and use it a lot.
  3. They want contributions from all members of staff and expect challenge, regardless of position
  4. They use data to inform their business decisions
  5. They work long hours
  6. They use performance rankings to dismiss staff they deem to be poor performers
  7. Poor performance is managed by performance improvement plans (which according to the article is “Amazon code for ‘you’re in danger of being fired’”. In a similar vein, the Daily Mail once informed its readers that cloud storage was “not an actual cloud”)

Points 1-4 would be considered as good practice by most HR professionals. If anything the NYT article shows that we should be alive to the ways to which even “good practices” can lead to negative consequences. 5 and 6 are both poor practices but aren’t exclusive to Amazon in any way (even if again, Amazon apparently take them to an extreme). While 7 is again a fairly normal managerial practice in most companies – not an Amazon exclusive “secret code”.

Amazon may have very poor working conditions and an aggressive, over competitive management style. So do many other companies. They may have high turnover and many disgruntled ex-employees. So do many other companies. I’m certainly not defending either the company or poor HR. But why single them out? The old journalistic adage is “follow the money”. The New York Times’s major rival as a “newspaper of record” is The Washington Post. Who owns The Washington Post? Amazon CEO Jeff Bezos.

What if all Employment Law were abolished?

I’m sometimes told that business life would be much easier if “employment laws were abolished”. But would that be the case? I’ve worked in an industry in which all regulation was abolished and the consequences for business were mixed, to say the least.

In late 1986, the bus industry outside London was completely deregulated. Prior to this, buses were controlled and run by the public sector, and operated as localised monopolies. Routes, fares and all other aspects were set by local authorities or other similar regulatory bodies, the industry was heavily unionised with various national and local agreements governing terms and conditions. Unprofitable routes could be, and were, subsidised either through profitable ones or from more general taxes (usually local authority rates).

Overnight (literally) this changed.  Anyone who satisfied very minimal safety standards could set up their own company, run on routes and frequencies they decided, and set pay and conditions as they wished. With only a few exceptions, the public sector could not subsidise unprofitable routes – and where they could, this was subject to a competitive tendering process.

So what happened? There were short-term and long term effects.  In the first couple of years, the existing large public sector owned companies stopped unprofitable routes and made many staff redundant. They sought ways of reducing wages and becoming more competitive – and in consequence suffered a good deal of industrial relations problems. At the same time, there was a glut of new entrants to the market – usually offering wages significantly below the existing rates – and a resulting increase in competition especially on profitable routes (something which became known as “bus wars”).

In the longer term however the situation changed and the market nationally became dominated by 4-5 big players who grew in the main by buying out competitors.  Very small companies, who could survive by being specialists, also thrived but usually on the fringes of the market.

What does this mean in the wider employment context? Well, it shows that in the absence of legislation economic factors would take an even greater role than they do now.

In a market like public transport, where there are low barriers to entry, and a plentiful source of labour, wages will fall. The market will, in this case, set a new “minimum wage” which will vary across industries and sectors.

Interestingly though, again based on the bus experience, existing employees are less likely to be affected – even though their employment rights have been abolished. Employers in the majority of cases will want to avoid the disruption to their existing workforce, especially if they are suddenly being faced by new competitors. Unless it makes them completely unviable financially, they are likely to want to retain staff to fight off competition, and facing internal “battles” over terms and conditions won’t do this. Most of the ex-public sector bus companies eventually concluded deals which retained existing staff conditions and only provided worse terms for new entrants.

Employers wouldn’t have it all their own way though – one of the other characteristics of the bus wars period was a high turnover of staff among the new entrant companies. Drivers had no loyalty to their employer and would often leave for a new employer for a small increase (say 50p an hour) in wages. In fact one of the ways the bigger companies reasserted their dominance was to pay at a rate that was higher than competitors (though lower than pre-deregulation levels).

Of course, not every industry is like the bus industry, where it is easy to recruit and train new employees. Where it is more difficult to recruit or more expensive to train people, the economic balance of power will shift. If I’m a whizz at coding or programming and sought after by several hi-tech companies, then I may well be able to name my price (this already happens in sport, most particularly football, where star players can and do receive extremely high salaries).  The economic power moves towards the employee.

And with the end of employment law, enforcing things like notice periods or restrictive clauses will become impossible for employers. An employee can, and will walk off the job, if they are unhappy with the way you manage them – and while in a recession you may be able to find an easy replacement it may be more difficult when times are good.

Moreover, for more mobile employees, leaving to work in other countries that offer better job security or protection may become an attractive option – potentially weakening the UK overall. (Indeed, a general reduction in wages as a consequence of the abolition of employment legislation would have a very negative effect on the UK economy as spending power would decrease)

Employees who are economically weak may also try to strengthen their bargaining power by forming unions. It’s worth remembering that unions originally came into existence at a time where there was virtually no employment law, in the early/mid 19th century, and there’s no reason to suppose this wouldn’t happen again.

The impact of social or cultural “norms” shouldn’t be underestimated. The fact that an employer could now sack a pregnant woman or refuse to employ anyone black doesn’t mean that this sort of behaviour would be considered acceptable by customers, suppliers or other stakeholders. It’s very easy to damage the reputation of a company, sometimes fatally, in these days of social media.

So, in the end, it all comes down to economic power. Employment legislation will be replaced by the rules of the market – which will vary from industry to industry and region to region. Existing workers may not see many immediate changes but the world would change – but not always to employers’ benefit.

Time to Worry about the Trade Union Bill

HR professionals (and indeed any businesses that employ staff) live and act within the employment law framework. Some laws are sensible, others are bureaucratic and others just plain unhelpful. So in one sense, the Government’s new Trade Union Bill is just another piece of legislation that we’ll have to live with, whatever your view of it. And since Bills are often modified before they become Acts, it’s the final version we need to worry about rather than the first draft.

However, the planned aim of the bill is one that should cause concern for the (ever-dwindling) band of HR people who work in unionised environments and who will be at the sharp end of its consequences.

Firstly, it ignores the fact that if a union is threatening a strike (something in itself which is pretty rare these days) it’s a signal that you have a serious problem in your business. You may be convinced that the change you need to make is correct but you haven’t convinced your staff or their representatives of it. Imposing your will on reluctant employees is not generally going to make something happen effectively, as anyone who’s ever tried to manage any sort of change in a business will know.

Secondly, trying to tie things up in legal knots is not a long-term strategy. It may be a tactic that you wish to employ on occasion but it’s not going to solve the underlying issue. (And if you want an analogy, the current immigration rules for non-EU workers are so complex that many companies just won’t bother to try and recruit someone from overseas. But has it solved the problem of a shortage of skills among UK workers? Not according to this from bosses’ organisation the CBI).

And thirdly, it simply sets up an environment where “low-level” activity becomes the norm. Staff won’t strike but might decide not to bother with voluntary overtime; sickness levels will go up; grievances will increase, as will issues around health and safety, while Union reps will become uncooperative when we need those “off the record” conversations with them. That may not attract the headlines or create short-term inconvenience for customers, but it will lead to a less efficient and less effective business in the long term.

One of the first things I learnt from a seasoned industrial relations manager nearly 30 years ago was “you always let your opponent take something away from a negotiation – humiliating them leaves them angry and they’ll seek revenge in the future”. It’s a mistake the miners made in the 1970s, and on a larger scale it may turn out to be a mistake made by the Eurozone in relation to Greece. To return to a theme of earlier posts like this and this, creating conditions where employers can treating employees as disposable is not a recipe for sustainable business success.

Just how hard is it to treat people decently?

Every so often the internet throws up some serendipitous issues. A discussion on Twitter about the recent case of the Vicar unable to make an unfair dismissal claim since he was deemed to be employed by God caused me to look at Rerum Novarum, the 1891 Encyclical by Pope Leo XIII, which said among other things that

  • Employees should be paid a “living wage”and receive stable working conditions
  • They should have proper rest breaks
  • Trade unions were on the whole a good thing
  • Even if they had the economic power to do so, employers shouldn’t exploit or treat their staff badly

At the same time, the latest post from blogger Maid in London, which details life as a hotel housekeeper, popped up in my timeline. I think it’s fair to say that her employer takes the opposite view to Pope Leo.

Some people do pretty awful jobs in unpleasant conditions. They clean hotel rooms, collect bins, make or assemble things in hot and noisy environments, work with dangerous equipment, or deal with people in difficult or crisis situations. Although it’s true that you can get job satisfaction from even the most mundane or demanding task, most in those roles don’t do it for the love of the job. And despite what some in social media suggest, these jobs aren’t all going to disappear in the next 5-10 years.

So why do we think that just because someone does a manual job, for low pay, that it’s somehow okay to treat them like dirt? While some HR people might get slightly orgasmic at the thought that the world of work is full of “cool” organisations like Google, where employees drink lattes while sliding down pool tables, others boast of their commercial prowess by looking at new and innovative ways to cut employee terms and conditions in pursuit of the “bottom line”, and a third group wander around ineffectually bemoaning the fact that line managers don’t listen to them or follow their carefully constructed processes. None of these groups seem to consider that just treating people with a little common decency might pay dividends both in terms of staff morale and productivity.

Let’s face it, if a celibate theologian from the Victorian era can “get it”, then twenty first century HR professionals should be able to.