Last week I attended Prof Rob Briner’s entertaining talk on Evidence Based HR, in Liverpool. His concluding section was on how to spot a management fad, and only a few days later I had a perfect example.
“Just one in 10 Brits feel engaged at work, says Gallup” shouted a People Management article. According to the report, that lagged well behind the US where the figure is apparently one third, and it was suggested that US management practices were one of the principal causes.
I thought it would be quite interesting to explore this in more detail. However, the full report is not available until the end of November – and will cost me £37.50! I wasn’t that interested so I thought that the Executive Summary would do. However, to get this, I need to give Gallup all manner of contact details and information about my organisation, and before I could get the download information there was the threat that “someone from Gallup may contact you to discuss your interest further”.
So essentially, Gallup have issued some marketing information disguised as “news”, with data that they are only prepared to reveal at a price and which can’t currently be challenged. It’s the sort of approach that ought to sound warning bells for anyone (such as a prospective customer) looking for evidence to support their claims.
And even if we take their facts as true, there are a number of questionable elements. Why does it matter that only 11% (which is actually one in nine, but what’s a percentage point between friends?) of Brits are engaged? Does it affect organisational performance – if so how? Profitability, turnover, productivity? And if it’s a more direct people impact, what is it? Turnover, absence rates, recruitment difficulties, industrial disputes?
And what about these management practices that result in higher US scores? What exactly are they? How do they affect engagement? And are they suggesting that US businesses are 23% better in organisational performance? We’re not told, which makes me wonder why low engagement is a problem at all? Could it be that Gallup have some magic product or consultancy service that they wish to sell?
Now, you may think that it’s easier to debunk someone else’s idea rather than come up with a possible solution myself – a question the CIPD’s David D’Souza raised on Twitter last week as a result of this article in the New York Times about psychologist Amy Cuddy and her “power pose” research. However, I think that’s missing the point. We should critically evaluate other people’s findings and scrutinise whether things that are claimed actually do work. The example of Amy Cuddy suggests that the debate moved from her actual research into a battle of egos and ad-hominem attacks, accompanied by online trolling by academics that seems to have made Twitter seem like a bastion of civilised discussion in comparison.