Private Investigations

The current (at the time of writing) allegations against an unnamed (again at the time of writing) BBC Presenter have caused a media frenzy and plenty of speculation, while also showing up some of the vagaries of media law.  This post is not to discuss the specific issues in this case (we don’t know them and only have partial media reports about what has or hasn’t happened). But there are also plenty of employment law and HR issues that need to be considered when dealing with serious allegations against a member of staff.

The first of these is that if an allegation of this type is made, the organisation should respond to it immediately – but that this should be the start of an investigation process into what has happened, not jumping to conclusions. If the incidents have happened outside work this can make the process even more complicated. Even where things seem a little more clear-cut, a proper investigation may take a couple of weeks, even in a small business – as witnesses may need to be spoken to, meetings noted and documents reviewed, and a final report produced.

If the matter appears to involve something that may be criminal in nature, the organisation will probably want to involve the police. In my experience, the police will respond to such issues in one of two ways

  • They will suggest that there appears to be nothing to the issue from a criminal perspective and advise you to simply proceed in accordance with your internal procedures. In some cases they may ask you to report back with your findings in case further information means they need to rethink this, or
  • They will ask you to pause any internal process while their own enquiries are made, so as not to prejudice (or warn individuals about) the police investigation.

You may want to suspend the member of staff while the investigation is ongoing. In the past this was assumed to be automatic in cases where serious allegations were made. However, recent Tribunal cases have suggested that suspension should be considered as one possible option and if there are other, less draconian possibilities – such as moving the employee to a different location – these should be looked at.

You also have a duty of care to the individual who has been accused of the alleged offence, as well as any others who may be involved. This means keeping details confidential within the investigation and certainly not making any public commentary until matters are concluded.  This applies even when the organisation is a high-profile publicly funded body like the BBC (regardless of any additional media law implications).

In this case, if the BBC have known about the allegations against a staff member for over 7 weeks and not done anything until the news story broke last week, then they could be accused of failing to respond to the issues (and it wouldn’t be the first time that they have made basic HR mistakes). If however, they have been investigating but needed time to do so thoroughly (and may have had to wait for the ‘green light’ from the police first) then 7 weeks in not necessarily an unusual period for a disciplinary investigation. The fact that the Director-General of the BBC does not appear to be in possession of the full facts is also not unusual – he might need to be involved in a subsequent disciplinary hearing and so should only find out the detail when the investigation is completed.

The BBC has employment law responsibilities – these may be inconvenient for certain sections of the media and for those who like to speculate on social media, but it doesn’t mean that the organisation can ignore them. If you are an employer in this situation, the same responsibilities apply to you, regardless of any external pressure. You are the one who will face the unfair dismissal (or worse) claim with its financial consequences for your business if you don’t do things in a correct way.

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Cricket, lovely cricket?

Cricket, lovely cricket?

One of the most difficult situations a business – small or large – can face is when an employee, or ex-employee, makes an allegation of discrimination. The natural, and understandable, reaction of many is to become defensive – but as the recent coverage of the issues raised by former cricketer Azeem Rafiq about Yorkshire Cricket Club have shown, it’s possible for an organisation to make a bad situation far worse. As one MP said, Yorkshire’s response to the allegations was a “Venn diagram of stupidity.”

I’m not going to comment on the Yorkshire situation (plenty of others have done that) but there are some key learning points for all companies to try to avoid the club’s many mistakes

  • Take any allegation seriously. If someone feels strongly enough to raise a formal complaint about racism/sexism or any other discriminatory behaviour, then you have a duty to follow it up, no matter how uncomfortable it might be.
  • If possible, have the allegations investigated independently. But don’t bring in lawyers to do it – approaching the issue as a way of avoiding tribunal claims or other litigation automatically means that the investigation is skewed.
  • Equally, don’t treat it as an exercise in reputation management. The role of an investigation is to decide if there is any substance to the allegations and make recommendations on how to resolve the situation, not to protect your business when it may have done something wrong
  • Don’t just make it about individuals. While in some cases the ‘rogue employee’ defence may be true, it’s unusual that they will have been able to get away with discriminatory behaviour unless others have tolerated or ignored it. As Azeem Rafiq pointed out in relation to events that happened in the presence of England captain Joe Root “Maybe he didn’t remember it, but it just shows the institution that a good man like him cannot remember those things” (my emphasis)
  • Don’t allow your own view of incidents to take precedence. It is sometimes suggested that  an individual is being ‘over-sensitive’ and if this is genuinely the case then there may be little substance to the allegations.  But what is ‘over-sensitive’ to you may be the culmination of a series of micro-aggressions to the individual – things which individually are not worth mentioning but which cumulatively result in a perception of discriminatory behaviour. This powerful video makes the point very effectively.
  • Take action on the findings – don’t brush them under the carpet. And this doesn’t just mean ‘sacking a perpetrator’ if deeper organisational issues are revealed.

Not dealing with matters invariably makes the situation far worse. And while your organisation may not end up all over the media or having to justify its actions to MPs, rest assured that the long term damage to it may be just as bad.

My thanks to Business Coach and Organisational Culture Specialist Lorna Leeson (@reallornaleeson) for some of the ideas and points featured in this post.

Sexual Harassment in the Workplace

With increasing numbers of accusations of sexual harassment (and worse) being made, and several high profile figures seeing their reputation and career vanish overnight, many smaller businesses are concerned how they should deal with an allegation if it should occur in their own organisation.

I was recently asked to contribute an article to Arts Professional magazine on how to handle claims of sexual harassment. Although it’s written specifically for arts organisations, the points are generally applicable to all small organisations, whatever their sector. You can find it here

I’d welcome any comments or queries when you’ve read it – if you have a situation where you need specific advice please get in touch